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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I am having trouble merging my PDF files. The Tool registry

Customer Question

JA: Hi. How can I help?
Customer: I am having trouble merging my PDF files. The Tool registry is sending me to a purchase page and then the form is not available for typing.
JA: What kind of computer do you have?
Customer: HP Pavilion dv76135dx
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No I had combined PDFs in the past but am trouble today. Thanks!
Submitted: 28 days ago.
Category: Software
Expert:  Shefin replied 28 days ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

Have you ever purchased Adobe Acrobat?

Can I access your computer remotely and check the issue?

Thank you.