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Martin, Network Engineer
Category: Software
Satisfied Customers: 2933
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
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I have a guestion about how to take off an adobe ape my

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i have a guestion about how to take off an adobe ape my computer that someone put on yesterday. I have paid a tech support account but I don't know how get into it
JA: Have you contacted anyone about your account?
Customer: no I do not how do that to get this off my machine I will pay another $45 if I have to
JA: When we are ready I'll take you to the appropriate web page.
Customer: i do no how to do
JA: Have you installed any updates recently?
Customer: you did that yesterday.... the answer not sent you did them yesterday
JA: Anything else you want the Software Expert to know before I connect you?
Customer: know you took off the odobe reader & then the adobe ape can up. I think someone is trying to hack my machine. is there something i can do to stop this

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Are you on a Windows or Mac computer?

Martin and other Software Specialists are ready to help you
Customer: replied 29 days ago.
Customer: replied 29 days ago.

Thank you. From your computer click the following link:

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.



If you have any problems or would like any additional assistance, please do not hesitate to let me know.

And if you need anymore assistance in future, you can request me directly using this link:

Thank you