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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.
Are you on a Windows or Mac computer?
Thank you. From your computer click the following link:
https://xxzz.screenconnect.com/?Session=fdf1158b-41b5-4144-9ba5-e4e78a8b72e8Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientOnce you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.Let me know once you've done that or if you need additional steps.Martin
If you have any problems or would like any additional assistance, please do not hesitate to let me know.
And if you need anymore assistance in future, you can request me directly using this link: