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I don't know my password - can you please re-set for me?

Customer Question
I don't know my...

I don't know my password ***** can you please re-set for me?

Technician's Assistant: When did you last reset your username and password?

Cannot recall

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Once i get pw, can i use same to connect to my 'surface' tablet?

Submitted: 11 months ago.Category: Software
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Answered in 5 minutes by:
9/22/2017
Software technician: Richard, Software Specialist replied 11 months ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,537
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

Can you tell me please for which service or devices this password ***** *****?

Please let me know

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Customer reply replied 11 months ago
For both my desktop, as well as my 'surface' tablet.
Customer reply replied 11 months ago
desktop/tablet
Software technician: Richard, Software Specialist replied 11 months ago

Ok, this is the password ***** access your email account?

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Software technician: Richard, Software Specialist replied 11 months ago

Thanks

Can you tell me the part of your email address after the @ symbol please?

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Customer reply replied 11 months ago
shaw.ca
Software technician: Richard, Software Specialist replied 11 months ago

Thank you

Can you please click on my link below

https://register.shaw.ca/forgotpassword

And follow the steps on that page to reset your password

Once done, you can use this new pasword on all devices when accessing email

Please let me know how you go

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