Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I am having trouble connecting to the Internet thru Mozilla…

I am having trouble connecting...
I am having trouble connecting to the Internet thru Mozilla Firefox and when I do finally get connected, not only is my homepage (Google) loaded but a second page is loaded as well asking me to make Google my homepage! I just want that second page to stop loading and find out why I am having such a problem getting on the net...What will that cost me?
Show More
Show Less
Ask Your Own Software Question
Answered in 2 minutes by:
9/22/2017
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,213
Experience: if you have any questions about softwares please contact me
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Software Question

I'm sorry about the issue, What OS are you running please? (Windows or Mac)

Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,213
Experience: if you have any questions about softwares please contact me
Verified
Mr.Med and 87 other Software Specialists are ready to help you
Ask your own question now
Customer reply replied 10 months ago
Windows XP
Customer reply replied 10 months ago
are you there?

Please Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=b7f05d13-ca7b-4d4c-9f91-68f644c2d26e

and click "I agree" button to Join the remote session, then a remote file will be downloaded.

Open and run the remote file from your downloads (press CTRL + J to open up the Downloads window).

Ask Your Own Software Question
Customer reply replied 10 months ago
It says this is not a valid Win32 application?
Customer reply replied 10 months ago
It will download but not let me run it
Ask Your Own Software Question

if you're having trouble with the remote file or the link i sent you, you can click on the link below and download TeamViewer, install it then send me you ID and password.

https://www.teamviewer.com/en/

Note : Do not close teamviewer

Thank you

Ask Your Own Software Question
Customer reply replied 10 months ago
I'm trying to do the Teamviewer. Java was outdated...bear with me

Yes sure, Take your time

Thank you

Ask Your Own Software Question
Customer reply replied 10 months ago
465-644-025 Password ***** *****

Hello,

If you still can't access Mozilla or IE please restore your windows XP by following the steps below :

  1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.

  2. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.

  3. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.

  4. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.

  5. Log on to the computer as Administrator. The System Restore Restoration Complete page appears.

  6. Click OK.

Thank you

Ask Your Own Software Question
Customer reply replied 10 months ago
It says there are currently no restore points available. I also find it very disengenious that you rated your service to me as a five star. I certainly didn't even have the opportunity to rate you as you left me last nite without so much as a goodbye. My screen went blank when you logged out of TeamViewer and my computer completely shut down. This morning I experienced the exact same problem as I have been and am having to respond to this suggestion by you using my cell phone. Thus far I've gotten no service from you, much less the 5 stars that you gave yourself on my behalf.

Can you run teamviewer and send me your ID and password *****?

Ask Your Own Software Question
Customer reply replied 10 months ago
Sir, I have to assume that because you are writing in English that you understand it. My problem remains the same. I AM UNABLE TO CONNECT TO THE INTERNET! It is only by chance when I have the opportunity to sit for hours and try connecting over and over that it will suddenly connect. It could be in the next minute or tomorrow before I can get back on. I never know and you left me hanging last night without me having the chance to question you as to what I could do if the problem persisted. Again, I am using my cell phone to communicate this message as I cannot connect my PC now.

When I logged into your computer (While you watching), I only deleted the cache, cookies and temporary files, and I added the adblock plugin to your Firefox browser, you may did something wrong, that's why you get a white screen, Please try the following steps :

  • Click on start, Go to Control Panel > Network Connections and select your local network.
  • Click Properties, then select Internet Protocol (TCP/IP).
  • Click Properties.
  • Select "Obtain DNS server address automatically"
  • Restart and check

Thank you

Ask Your Own Software Question
Customer reply replied 10 months ago
Sir, You're not dealing with a kid here. I'm 60 years old and did absolutely nothing except turn my computer back on when it went blank when you abruptly left me hanging! I'm following your instructions right now and if all you say you did was clear my cache and cookies, then that, perhaps, is the reason my computer is still not working correctly! YOU DIDN'T CORRECT THE PROBLEM and bailed before I could discuss it with you.
Customer reply replied 10 months ago
I have followed your instructions and am now writing to you via my PC. Do you still want to do the TeamViewer and see why I continue to have this problem? I would simply ask that instead of just leaving when you are thru to allow me to ask a question if necessary and then allow me to rate your services rather than you doing it for me...

The solution to your problem was clearing cache, cookies and temporary files. Rating is done automatically when you accept the remote session.

Yes please send me your ID and password

Thank you

Ask Your Own Software Question
Customer reply replied 10 months ago
465 644 025 PW: 3982
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mr.Med Your Own Question
Mr.Med
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,213
2,213 Satisfied Customers
Experience: if you have any questions about softwares please contact me

Mr.Med is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

745 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I am having trouble getting adobe to download for ie11 and
Hi, I am having trouble getting adobe to download for ie11 and also google chrome. I have had to move onto opera and now it will not allow me to load the website and I think it is because of adobe fla… read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I have an X1 Carbon Thinkpad, and it does a terrible job
I have an X1 Carbon Thinkpad, and it does a terrible job with videos like youtube. Seems to have a very slow connection. it's not an internet issue, but acts like one. Thoughts?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
511 satisfied customers
WE NEED TO RUN THE JOBULATOR ON FIREFOX.ITS NOT SUPPORTED.
WE NEED TO RUN THE JOBULATOR ON FIREFOX.ITS NOT SUPPORTED. SOMEONE SAID CHECK FOR CHANGE SOFTWARE WOULD MAKE IT RUN.???… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a Dell Inspiron 1545 notebook that the wireless
I have a Dell Inspiron 1545 notebook that the wireless adapter will not work. In the Device Mgr. the drivers show that they are working OK. I tried everything I know to do without luck.… read more
Mr.Med
Mr.Med
software engineer
2,213 satisfied customers
I can't get my computer to autofill or auto complete. I spend
I can't get my computer to autofill or auto complete. I spend a lot of time on the Find A Grave website and it won't fill out spaces when I enter a name. Another computer in the house does work correc… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
MY GOOGLE HOMEPAGE HAS APPARENTLY BEEN HIJACKED BY ASK. I
MY GOOGLE HOMEPAGE HAS APPARENTLY BEEN HIJACKED BY ASK. I HAVE TRIED NUMEROUS SITES TO RETURN GOOGLE AS MY HOME PAGE, BUT EVEN THOUGH I CAN GET THE GOOGLE IMAGE ON MY MONITOR, AS SOON AS I CLOSE THAT … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My config is windows 8.1, IE11, gateway laptop. on most web
My config is windows 8.1, IE11, gateway laptop. on most web pages my right hand scroll bar disappears when the mouse pointer is not near there. is there a fix that keeps the scroll bar in view all tim… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Tell me what I did wrong. I think I have all my POP UP blockers
Tell me what I did wrong. I think I have all my POP UP blockers turned on but this keeps coming up "truthaboutonlinesluts.com. I do not know how I got that and I dont know how to keep it from poping u… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I deactivated my Firefox Mozilla as requested in order to
I deactivated my Firefox Mozilla as requested in order to install my "ADOBE FLASH update" which was successful. [My computer was well serviced by my customary professional expert just 2 or 3 days ago]… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
My homepage is out of synch. I have no toolbar to start or
My homepage is out of synch. I have no toolbar to start or stop the system & toobar with bookmarks, etc. is missing… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Weve encountered a small problem while loading the page. It
We've encountered a small problem while loading the page. It appears that you don't have flash player installed. You need the player to view this page. Please click here to install the player and play… read more
Kamil Anwar
Kamil Anwar
Software Specialist
Bachelor's Degree
514 satisfied customers
I need help changing my home page back to the way it was, and
I need help changing my home page back to the way it was, and can't find toolbar that I need for this page I am mostly not computer literate, so don't know what I did wrong.… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
HI....I USED TO HAVE GOOGLE AS MY SEARCHE ENGINE, NOW YAHOO
HI....I USED TO HAVE GOOGLE AS MY SEARCHE ENGINE, NOW YAHOO IS THERE AND I CAN'T GET RID OF IT...ANY IDEAS?… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Our desktop was slow and I thought it was due to AT & T however
Our desktop was slow and I thought it was due to AT & T however it slowly kept getting worse. I contacted a tech and the tech took control of the computer and looked into the Event Viewer and there wa… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I keep being asked when I try and watch videos on the
I keep being asked when I try and watch videos on the internet that I need a version of Flash Player 9 or more recent,well I keeo dowloading the latest version and nothing happens,it is on my computer… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
526 satisfied customers
I need to be able to play a flash-based game offline. The g
I need to be able to play a flash-based game offline. The game I need right away is the "Haunted Alphabet" game at http://funschool.kaboose.com/preschool/learn-abcs/games/game_haunted_alphabet.html Al… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
511 satisfied customers
I loaded a program called Imesh on my desktop.I thought it
I loaded a program called Imesh on my desktop.I thought it was just a video player.It hijacked my links and Google searches so I removed it.I think it's still there because when my Internet was down a… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Hello, I have a PC running XP, using Firefox as my browser.
Hello, I have a PC running XP, using Firefox as my browser. My problem is that, especially when I am looking at my Google mail, it comes to a complete stop. I get an error message that says, "Script o… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x