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Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, What OS are you running please? (Windows or Mac)
Please Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=b7f05d13-ca7b-4d4c-9f91-68f644c2d26e
and click "I agree" button to Join the remote session, then a remote file will be downloaded.
Open and run the remote file from your downloads (press CTRL + J to open up the Downloads window).
Please try to open the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=b7f05d13-ca7b-4d4c-9f91-68f644c2d26e&Type=Java
if you're having trouble with the remote file or the link i sent you, you can click on the link below and download TeamViewer, install it then send me you ID and password.
Note : Do not close teamviewer
Yes sure, Take your time
If you still can't access Mozilla or IE please restore your windows XP by following the steps below :
Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
Log on to the computer as Administrator. The System Restore Restoration Complete page appears.
Can you run teamviewer and send me your ID and password *****?
When I logged into your computer (While you watching), I only deleted the cache, cookies and temporary files, and I added the adblock plugin to your Firefox browser, you may did something wrong, that's why you get a white screen, Please try the following steps :
The solution to your problem was clearing cache, cookies and temporary files. Rating is done automatically when you accept the remote session.
Yes please send me your ID and password