Software

Ask Software Development Questions and Get Answers ASAp

Ask a Computer Expert,
Get an Answer ASAP!

Software
This answer was rated:

I am having trouble connecting to the Internet thru Mozilla

Firefox and when I do...
I am having trouble connecting to the Internet thru Mozilla Firefox and when I do finally get connected, not only is my homepage (Google) loaded but a second page is loaded as well asking me to make Google my homepage! I just want that second page to stop loading and find out why I am having such a problem getting on the net...What will that cost me?
Show More
Show Less
Ask Your Own Software Question
Answered in 2 minutes by:
9/22/2017
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 1,601
Experience: if you have any questions about softwares please contact me
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Software Question

I'm sorry about the issue, What OS are you running please? (Windows or Mac)

Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 1,601
Experience: if you have any questions about softwares please contact me
Verified
Mr.Med and 87 other Software Specialists are ready to help you
Ask your own question now
Customer reply replied 2 months ago
Windows XP
Customer reply replied 2 months ago
are you there?

Please Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=b7f05d13-ca7b-4d4c-9f91-68f644c2d26e

and click "I agree" button to Join the remote session, then a remote file will be downloaded.

Open and run the remote file from your downloads (press CTRL + J to open up the Downloads window).

Ask Your Own Software Question
Customer reply replied 2 months ago
It says this is not a valid Win32 application?
Customer reply replied 2 months ago
It will download but not let me run it
Ask Your Own Software Question

if you're having trouble with the remote file or the link i sent you, you can click on the link below and download TeamViewer, install it then send me you ID and password.

https://www.teamviewer.com/en/

Note : Do not close teamviewer

Thank you

Ask Your Own Software Question
Customer reply replied 2 months ago
I'm trying to do the Teamviewer. Java was outdated...bear with me

Yes sure, Take your time

Thank you

Ask Your Own Software Question
Customer reply replied 2 months ago
465-644-025 Password ***** *****

Hello,

If you still can't access Mozilla or IE please restore your windows XP by following the steps below :

  1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.

  2. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.

  3. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.

  4. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.

  5. Log on to the computer as Administrator. The System Restore Restoration Complete page appears.

  6. Click OK.

Thank you

Ask Your Own Software Question
Customer reply replied 2 months ago
It says there are currently no restore points available. I also find it very disengenious that you rated your service to me as a five star. I certainly didn't even have the opportunity to rate you as you left me last nite without so much as a goodbye. My screen went blank when you logged out of TeamViewer and my computer completely shut down. This morning I experienced the exact same problem as I have been and am having to respond to this suggestion by you using my cell phone. Thus far I've gotten no service from you, much less the 5 stars that you gave yourself on my behalf.

Can you run teamviewer and send me your ID and password *****?

Ask Your Own Software Question
Customer reply replied 2 months ago
Sir, I have to assume that because you are writing in English that you understand it. My problem remains the same. I AM UNABLE TO CONNECT TO THE INTERNET! It is only by chance when I have the opportunity to sit for hours and try connecting over and over that it will suddenly connect. It could be in the next minute or tomorrow before I can get back on. I never know and you left me hanging last night without me having the chance to question you as to what I could do if the problem persisted. Again, I am using my cell phone to communicate this message as I cannot connect my PC now.

When I logged into your computer (While you watching), I only deleted the cache, cookies and temporary files, and I added the adblock plugin to your Firefox browser, you may did something wrong, that's why you get a white screen, Please try the following steps :

  • Click on start, Go to Control Panel > Network Connections and select your local network.
  • Click Properties, then select Internet Protocol (TCP/IP).
  • Click Properties.
  • Select "Obtain DNS server address automatically"
  • Restart and check

Thank you

Ask Your Own Software Question
Customer reply replied 2 months ago
Sir, You're not dealing with a kid here. I'm 60 years old and did absolutely nothing except turn my computer back on when it went blank when you abruptly left me hanging! I'm following your instructions right now and if all you say you did was clear my cache and cookies, then that, perhaps, is the reason my computer is still not working correctly! YOU DIDN'T CORRECT THE PROBLEM and bailed before I could discuss it with you.
Customer reply replied 2 months ago
I have followed your instructions and am now writing to you via my PC. Do you still want to do the TeamViewer and see why I continue to have this problem? I would simply ask that instead of just leaving when you are thru to allow me to ask a question if necessary and then allow me to rate your services rather than you doing it for me...

The solution to your problem was clearing cache, cookies and temporary files. Rating is done automatically when you accept the remote session.

Yes please send me your ID and password

Thank you

Ask Your Own Software Question
Customer reply replied 2 months ago
465 644 025 PW: 3982
Ask Mr.Med Your Own Question
Mr.Med
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 1,601
1,601 Satisfied Customers
Experience: if you have any questions about softwares please contact me

Mr.Med is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

668 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

502 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

463 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

454 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

162 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I am trying to get into Google Chrome to one of my
I am trying to get into Google Chrome to one of my favorites. The user name and password ***** correct. I get the following message and it won't open. "Kaspersky secure keyboard input is enabled." Hop… read more
Kamil Anwar
Kamil Anwar
Software Specialist
Bachelor's Degree
454 satisfied customers
I have a bio password lock. Trouble getting into my
There was a windows up-grade and when it finished, the pin would not work to log on to the computer … read more
Elgin Vega
Elgin Vega
Science Bachellor
100 satisfied customers
Someone keeps logging into my account and changing the
Someone keeps logging into my account and changing the password ***** that I have to request a PW change vis text. This has happened probably 5-7 times. What can I do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
How do I cancel my monthly software fee of $16.50, Adobe
very little. I have it on my laptop and rarely use it there. I have a version I purchased a year or so ago on my desktop that I use frequently. That purchase version did not seem to be available when I added it to my laptop. Now I realize it is not worth a monthly fee. … read more
Mr.Med
Mr.Med
software engineer
1,601 satisfied customers
Need to set new password. Genworth.com/ltcinvoices. Oltra -
have tried all combinations I could think of. So far I have User name delilah2 and was told by customer service to use this address to get help with setting a new password. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
522 satisfied customers
My last update for windows 10 failed to load properly. Now
My last update for windows 10 failed to load properly. Now my PC will not boot-up. I need a windows operating disk. My product key for the one that failed is: W79D3-CKV38-TBPJD-GF4VM-WQ67T. Please adv… read more
Elgin Vega
Elgin Vega
Science Bachellor
100 satisfied customers
Trying to download an app and instead of GET there is a
trying to download an app and instead of GET there is a cloud with an arrow … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
27 satisfied customers
Yrs. I have been trying to help my cousin who lives in
Yrs. I have been trying to help my cousin who lives in America join Zooks. But it appears she has been blocked . I live in Australia so she thought it was easier for me to subscribe her to zooks. Can … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
Having a problem with Photoshop Lightroom Classic. After
Having a problem with Photoshop Lightroom Classic. After processing in Develope Mode Including Noise Removal.... when moving back to Library of Slide Show all noise and pixellation returns. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,113 satisfied customers
Forgot user id or Password, forgot user id and password,
forgot user id or Password JA: What exactly are you having trouble accessing? Customer: forgot user id and password JA: What's the brand and model of your computer? And the Operating System (OS)? Cust… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
885 satisfied customers
I had adobe 10 and don't believe I ever had a password. Now
I had adobe 10 and don't believe I ever had a password. Now I have adobe elements 15. Was trying to get a password ***** they sent me a site that is about 20 numbers and letters long and when I put it… read more
Bryan
Bryan
IT Consultant
8,748 satisfied customers
I haven't played on bridge base for a few years and want to
I haven't played on bridge base for a few years and want to get back on. However, I have forgotten my username and password. I tried to join up with a new one of each, but it wouldn't let me. I only h… read more
caraleneK
caraleneK
Service Manager
1,676 satisfied customers
Problem 0189439806 - disks will not access internet - even
Problem(###) ###-####- disks will not access internet - even now if i try to get new code - the program will not access the internet. After talking to your people I sent the two disks to the Californi… read more
Jason Jones
Jason Jones
AAS Information Technology
6,318 satisfied customers
Cannot sign on to face book always says connection not
cannot sign on to face book always says connection not secure or privacy concerns what is happening ? tried chrome and edge win 10 desktop… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,113 satisfied customers
How to I make a slideshow screensaver from a dvd? How would
I can't tell you what I've tried cause I don't remember. Could be part of the problem. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
I want to make my own account to buy extras for games eg
I want to make my own account to buy extras for games eg panda pop. It seems to be using my daughters account … read more
Edward Dorsey
Edward Dorsey
Technician
Associate Degree
16 satisfied customers
My computer no longer saves to One Drive. Do you have a
My computer no longer saves to One Drive. Do you have a phone number where I can speak with someone? … read more
caraleneK
caraleneK
Service Manager
1,676 satisfied customers
Install turbo tax, but i have to drag to an applications
install turbo tax, but i have to drag to an applications folder I don't seem to have … read more
Kamil Anwar
Kamil Anwar
Software Specialist
Bachelor's Degree
454 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x