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My WiFi Privacy stopped working and I had to uninstall it.

Customer Question
My WiFi Privacy stopped...

My WiFi Privacy stopped working and I had to uninstall it. How do I reinstall it?

Technician's Assistant: How much experience do you have with this particular machine?

I used to be a PC administrator.

Technician's Assistant: Have you installed any updates recently?

I have my Norton updates running automatically.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just that I paid for this software and I need to know how to go about re-installing it without penalty.

Submitted: 11 months ago.Category: Software
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Answered in 8 minutes by:
9/21/2017
Software technician: Russell H., Computer Support Specialist replied 11 months ago
Russell H.
Russell H., Computer Support Specialist
Category: Software
Satisfied Customers: 12,963
Experience: Proud to have been getting computer technicalities into working order since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

What Windows version is it supposed to be running on, please? Windows 7, 8, 8.1, or 10 ?

And, was that Windows PC formerly some other version, but got upgraded, esp. to Windows 10 ?

These two data will determine my answer. Let me know, so that I can help you and advise you as to what to do.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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