How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kris Rodgers Your Own Question
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 2840
Experience:  IT Manager at Wood Group PSN
94743361
Type Your Software Question Here...
Kris Rodgers is online now
A new question is answered every 9 seconds

I get Error 150:30 trying to open InDesign. Mac running

This answer was rated:

I get Error 150:30 trying to open InDesign.
JA: What kind of computer do you have?
Customer: Mac running Sierra v. 10.12.6
JA: Have you installed any updates recently?
Customer: Apple just reinstalled my system. No InDesign updates recently.
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 29 days ago.
Just since yesterday when I had the system reinstalled and reinstalled my files from Time Machine backup.
Customer: replied 29 days ago.

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

Kris Rodgers and other Software Specialists are ready to help you

OK - to allow me to connect to your PC/MAC, you must install remote access software. The link is below.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris