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Jess I need your help again Norton did some to what you

Customer Question
Hi jess I need your...
Hi jess I need your help again Norton did some to what you installed on my PC
Submitted: 11 months ago.Category: Software
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Answered in 5 hours by:
9/21/2017
Software technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. I will be here to assist you with this problem. Please reply to me when you are available to resume with remote session. I will send you a NEW link, the old links I gave you will not work.

Thank you,

Jess

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Customer reply replied 11 months ago
jess I am here now can you send me the new link so we can do another remote session please..
Customer reply replied 11 months ago
I already paid it is in my credit card still check and see....
Software technician: Jess M., Computer Support Specialist replied 11 months ago

Thank you! Here is the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=3f19415e-102b-48f5-b23f-b18bbc3eb936

Click on the I Agree button and download the remote tool. After downloading, double click on it to run it in order to join me in the remote session.

If you already downloaded several copies of the tool previously, you need to run the LATEST copy, it can be the one with the number in it like Elsinore.ScreenConnect.Client (8).exe or something similar.

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Customer reply replied 11 months ago
I can not find it .that is why I need you to help find it and install it again...
Software technician: Jess M., Computer Support Specialist replied 11 months ago

Please read my response and follow the procedures I gave you to join me in the remote session.

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