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I have a new laptop and can't launch elements 8. I entered…

Customer Question
I have a new...

I have a new laptop and can't launch elements 8. I entered the serial number from my box but it isn't eorking

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

Acre aspire 5 windows 10

Technician's Assistant: Have you installed any updates recently?

I just bought the computer

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I can't find the cd either

Submitted: 10 months ago.Category: Software
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Answered in 5 minutes by:
9/21/2017
Software technician: Russell H., Computer Support Specialist replied 10 months ago
Russell H.
Russell H., Computer Support Specialist
Category: Software
Satisfied Customers: 12,935
Experience: Proud to have been getting computer technicalities into working order since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Sorry to hear about the problem. I will help you any way I can.

If you wish I can try remotely connecting to your computer - with your approval only - and see to getting a way worked out through this problem, for a small additional fee.

If you would rather not, then I can also instruct you toward a solution, somewhat more slowly.

Let me know which approach you would prefer, and I will help you as needed.

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