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My computer will not open up just spin error code is

Customer Question
My computer will not...

My computer will not open up just spin error code is oxc0000225. I was told if I would download window on a flash drive then install on laptop that is not working this would fix the problem. I have win dow 10 on this broken laptop when Microsoft was giving to customer. Can you help . I really don't known how to download window 10 from website ?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Samsung model number np300E5C-AO7US

Technician's Assistant: Have you installed any updates recently?

YES THE computer did or I did by mistake

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just trying to clear error and was told to downtown window 10 to a flashdrive and then installed back into the computer. I not sure what website I go do need address

Submitted: 11 months ago.Category: Software
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Answered in 3 minutes by:
9/20/2017
Software technician: Jeffrey B,
 replied 11 months ago
Jeffrey B
Category: Software
Satisfied Customers: 1,026
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello and welcome.

My name is***** will be assisting you today.

So to clarify what was the previous Windows version on this computer?

Kind regards,

Jeffrey

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Software technician: Jeffrey B,
 replied 11 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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