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I spoke with Mohd yesterday. before, our phone call ended…

Customer Question
I spoke with Mohd...

I spoke with Mohd yesterday. before, our phone call ended abru-tp7;. he sent me an email and asked me t0 respond, I haven’t heard back from him. But he may have initiated the changes we talked about because my adobe software has disappeared off my computer.Subject: Adobe Case Update :(###) ###-####: Mohd. Tarique A
Importance: HighI explained that when I got adobe I just needed photoshop and dreamweaver, and that was supposed to total about $50/mon. unfortunately my bill has been $80/mon, probably because I downloaded software with cost extra.Any way, he suggested that we terminate my subscription and start another one. Only this time it would consist of a Photographer Package including photoshop for about $20/mon, and a dreamweaver subscriptioin costing another $10/mon. this seemed idea; to me and I'd like to make the changes.Ron Nelson
Phone:(###) ###-####(Cell)
Email:***@******.***
My LinkedIn Profile: www.linkedin.com/in/ronhnelson
Portfolio, long hyperlinked resume with photos and extra information etc. https://goo.gl/EnrgtC

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Windows 10 Pro on an 4 core I7 machine

Technician's Assistant: Have you installed any updates recently?

Nope not for over a week, becuase my C drive crashed a week ago and I've been dealing with that. My new machine is almost ooperational.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Nope, except that $30 a month would be ideal..

Submitted: 11 months ago.Category: Software
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Answered in 2 hours by:
9/20/2017
Software technician: caraleneK, Software Engineer replied 11 months ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted

Ron hope you well today you can make this changes on your own if you log on to the adobe web page .

Go to the web page www.adobe.com

Sign on with your details Adobe ID and password

Under plan and products click manage plan

Waiting for your feedback or a rating

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