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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.Best regards,Jess
I am still here. Did you see my initial response to you?
Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.Here is the link:http://www.justanswer.com/remotedesktop/join.aspx?Session=22190ef8-57da-4d76-97f5-b0b8230a6dc5
Please follow the procedures I gave you above. Click on the link, click on I Agree button and then download and run the remote tool.
Yes, the deposit and payment were already processed. Please follow the procedures I gave you
I will give you the procedures again, see below:
Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.Here is the link:http://www.justanswer.com/remotedesktop/join.aspx?Session=22190ef8-57da-4d76-97f5-b0b8230a6dc5
Ok. Please locate it at your Downloads folder. The file downloaded is named "Elsinore.ScreenConnect.Client.exe"
Another way to locate the downloaded file is to press Ctrl+J while you are in the web browser chatting with me. That is, press the Ctrl key and hold, then press the letter J in the keyboard. Then you will see the list of downloads, one of them will be the Elsinore.ScreenConnect.Client.exe file. Click on it to run it.
Thank you for your patience. All issues were resolved through Secure Remote Assistance. Your Flash Player is now working fine on your browsers and you shall be able to play your games and watch videos.
Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.
I noticed that you posted a duplicate request. Please reply to me here if you need further assistance.
Yes, I can help you with your problems remotely. I am available now, I am just starting my day. Please reply to me any time when you are ready and available for a remote session. I will give you a new link when you reply to me.
Hello, it sounds like you might need a little extra help with this. Jess can do the remote session with you and I'll give you a call to help you through by phone in getting you connected remotely. Jess will send a remote support link here, and then I'll call you to guide you through connecting.