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My computer says it has a virus from Microsoft says it has
My computer says it has a virus from Microsoft says it has blocked my computer is this true … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
224 satisfied customers
I got telephone call that said I should take my computor to
I got telephone call that said I should take my computor to a microsoft stoe but I don't know where the closest one might be … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I had a screen come up on my computer telling me that my
I had a screen come up on my computer telling me that my computer was infected with spyware etc. and I was to call Microsoft immediately at 1-***-***-****. I called this number and a fellow asked me t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I am getting an alert saying I have a spyware on my computer
I am getting an alert saying I have a spyware on my computer ..error number two..critical alert from microsoft. They ask that I call a number to fix the problem … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
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Received email "Your account will be deactivated" unusual
Received email "Your account will be deactivated" unusual sign-in activity" Needs me to reply to this email or my account will go away...there is NO MSN or microsoft logo in the emmail...Is this a SPA… read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
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Some one claiming to work for microsoft has blocked my
Some one claiming to work for microsoft has blocked my computor and wants 500 dollars to fix it??? … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
224 satisfied customers
Someone call said my account was breeched. Win 10. They said
someone call said my account was breeched JA: Which software or app can I help with? Customer: win 10 JA: What have you tried so far with your software? Customer: they said they wre microsoft JA: Anyt… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
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I received a Security Message saying it is a Microsoft
I received a Security Message saying it is a Microsoft Warning Alert saying my ip address is being used for an illegal activity. It is saying to call 1-8337147111. Is this a scam? … read more
Kamil Anwar
Kamil Anwar
Software Specialist
Bachelor's Degree
543 satisfied customers
I RECIEVED A VOICEMAIL ON MY CELL PHONE TELLING ME IF I USED
i RECIEVED A VOICEMAIL ON MY CELL PHONE TELLING ME IF I USED WINDOWS MY COMPUTER MAY HAVE BEEN BREACHED. I CALLED THE # TO CALL BACK AND TOLD THEM I WASN'T HOME .THEY SAID WILL CALL BACK LATER . I;M T… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
224 satisfied customers
Does Microsoft have online support that will disable my
Does Microsoft have online support that will disable my computer if there is a potential virus or hacker on my computer? … read more
Kamil Anwar
Kamil Anwar
Software Specialist
Bachelor's Degree
543 satisfied customers
Received a call from supposedly microsoft saying that my
Received a call from supposedly microsoft saying that my computer had been hacked with a call back number of 1-***-***-****. Is this legit? … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
224 satisfied customers
On 12/6/17 I purchased WEin Zip22 Pro edition (upgrade) on
On 12/6/17 I purchased WEin Zip22 Pro edition (upgrade) on line for $24.95; then I purchased WinZip Utilities Suite on 1/12/2018 for $34.95; I continue to get pop-up notices from WinZip telling me tha… read more
Kamil Anwar
Kamil Anwar
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I got a call from a Company called Map Support, and they
I got a call from a Company called Map Support, and they wanted me to go into my Google Business Listing and verify some data. I asked the person's name and she gave it to me. I then asked if they wer… read more
Chris L.
Chris L.
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Vocational, Technical or Trade Scho
526 satisfied customers
Yesterday, I received a suspicious warning that my system
Yesterday, I received a suspicious warning that my system was compromised. I was to call 1-***-***-**** and I did. They stated a virus had been injected - last line against Trojan .Claimed they had a … read more
Josh
Josh
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Associate Degree
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I had a pop up the other day saying I had suspicious
I had a pop up the other day saying I had suspicious software on my computer. It had a phone number to call of a Microsoft qualified tech. I have Norton and ran a full scan. Should I be concerned now.… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
802 satisfied customers
I hen had Suspicious Activity Might have been detected. Said
I hen had Suspicious Activity Might have been detected. Said major securitywas using my IPad 2 when I got a popup that says Safara- Alert, then said Major Security Issue. To call but waited 15 minutes… read more
Justin
Justin
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Associate Degree
2,187 satisfied customers
I am running windows 8 & my machine has picked up some virus
I am running windows 8 & my machine has picked up some virus and spyware detection etc a pop up message is encouraging me to purchase "System Care Antivirus package" to clean up the problems, I am try… read more
Daniel
Daniel
Bachelor's Degree
1,568 satisfied customers
I think I have been invaded. A telephone call came in and told
I think I have been invaded. A telephone call came in and told me that my computer had been attacked. They led me to website www.ammyy.com and started to take me thru a clean up procedure. The 'engine… read more
Juliene McKesson
Juliene McKesson
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

802 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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