How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin
Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 13535
Experience:  I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller
19897260
Type Your Software Question Here...
Dustin is online now
A new question is answered every 9 seconds

I want to go back to my original e mail address, i am not

This answer was rated:

i want to go back to my original e mail address
JA: Just to clarify, what email service provider are you using?
Customer: i am not sure
JA: Have you installed any updates recently?
Customer: i just wanted to get to renew macafee antiviris and was advised my former e mail address wasn't available
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Forget mcafee for a moment.. Do you still have access to your original mail address, and can you still login and check mail?

Thank you for your reply,
Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Dustin and other Software Specialists are ready to help you
Customer: replied 1 month ago.
no

To start the connection, please click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=00cbb308-bbc0-4d7b-b155-f45c34de8189

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

Dustin S