Ask Software Development Questions and Get Answers ASAp
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.Best regards,Jess
Thank you for writing back with that information.
Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen? With remote access, I can directly check the backup software you paid for so that I can maximize its usage for you.
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for writing back. I just sent you the formal offer for Secure Remote Assistance. Please accept it so that we can start the remote session.
Thank you for accepting my offer for Secure Remote Assistance. Unfortunately, I do not provide phone support, only remote access support. But we can chat right there on your computer.
For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.Here is the link:http://www.justanswer.com/remotedesktop/join.aspx?Session=3c50c090-61ea-446b-af54-b901d530f94c