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When I open a file in layers and hover over the lock icon, a…

Customer Question
When I open a...

When I open a file in layers and hover over the lock icon, a message appears saying "partially locked." How can I unlock a partially locked layer?

Technician's Assistant: What kind of computer do you have?

Dell Computer. Running windows 7 with photo shop CS6

Technician's Assistant: Have you installed any updates recently?

Yes. I recently updated apple software so I could play a CD

Submitted: 11 months ago.Category: Software
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Answered in 3 minutes by:
9/17/2017
Software technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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