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I have with my HP 500-336 Each time I try to reset my PC it…

Customer Question
I have with my...

I have with my HP 500-336 Each time I try to reset my PC it will not link up to my Microsoft account meaning I loose all my favorites,. I can only log on as a local user.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Windows 8.1 and a 500-336

Technician's Assistant: Have you installed any updates recently?

How do you do that

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just want to get this up but today I am receiving a new PC another HP 500-336 With windows 8.1

Submitted: 11 months ago.Category: Software
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Customer reply replied 11 months ago
I do not have a cell that excepts text so you can email me or phone me at(###) ###-#### how can I get updates
Answered in 1 hour by:
9/16/2017
Software technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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