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Trying to boot computer & getting error message to insert…

Customer Question
Trying to boot computer...

Trying to boot computer & getting error message to insert boot disk and it's making a clicking noise

Technician's Assistant: Just to clarify, how often have you been getting this particular message?

I was playing solitaire & screenn cut out and tried to restart and got the message no bootable device insert boot disk and press any key

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That's it

Submitted: 11 months ago.Category: Software
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Answered in 1 minute by:
9/16/2017
Software technician: Dan, Computer Support Specialist replied 11 months ago
Dan
Dan, Computer Support Specialist
Category: Software
Satisfied Customers: 2,596
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. How old is your computer?

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Customer reply replied 11 months ago
At least 7+ yrs
Customer reply replied 11 months ago
Ok so what can I do to fix this?
Customer reply replied 11 months ago
Any suggestions?
Customer reply replied 11 months ago
I have put in current credit card information
Software technician: Eric S,
 replied 11 months ago
Eric S
Category: Software
Satisfied Customers: 6
Experience: Information Systems Technician at Collabera
Verified

Hi this is Eric Certified computer and Network Tech. I understand that you are having issues with you computer not booting back up? I wanted to see if I could assist

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Software technician: Josh, Computer Enthusiast replied 11 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 22,237
Experience: Software expert
Verified

Hi,

Is your computer still experiencing the issue?

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Software technician: flopcat98, Consultant replied 10 months ago
flopcat98
flopcat98, Consultant
Category: Software
Satisfied Customers: 9,485
Experience: Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
Verified

Are you still looking for help with this?

You need a new hard drive

the clicking sound is the read head on the hard drive not being able to read the drive

probably something physical is broken in it and it actually can not move across the disk in the hard drive that is what the clicking is. it slipping off a gear

in any case it cant be repaired and you would need a new hard drive.

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flopcat98
flopcat98, Consultant
Category: Software
Satisfied Customers: 9,485
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Experience: Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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