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Forgot my password, unable to download updates, I dont

Customer Question
Forgot my password, unable...

Forgot my password, unable to download updates

Technician's Assistant: When did you last reset your username and password?

I dont remember, about 6 months

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Software
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Answered in 5 minutes by:
9/15/2017
Software technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. A password ***** what account are you referring to?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 11 months ago
I have an adobe account that I down loaded off web some time ago I ave two possible wdb addresses:[email protected] Charter.net;***@******.***
Software technician: Jess M., Computer Support Specialist replied 11 months ago

Ok. Please give me a moment to check if one of these email addresses is associated with Adobe.

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Software technician: Jess M., Computer Support Specialist replied 11 months ago

Please check your [email protected] Charter.net email and see if Adobe sent you a recovery email instructions.

Please check the Junk or Spam folder too for Adobe messages can be wrongly routed to spam/junk.

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Software technician: Jess M., Computer Support Specialist replied 11 months ago

How is it going? Were you able to get the reset instructions from Adobe on your charter email?

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