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I had total av antivirus in my coputer when I uninstalled it…

Customer Question
Hi I had...

Hi I had total av antivirus in my coputer when I uninstalled it aske me to restart it eversince it wont come up if u can help me plz

Technician's Assistant: How much experience do you have with this particular machine?

I have had for about 4 yrs

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No thanks

Submitted: 11 months ago.Category: Software
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Answered in 3 minutes by:
9/15/2017
Software technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Please try to force the computer to turn off by pressing the power button for about 30 seconds until it turns off.

Leave it off for 5 to 10 minutes to cool it off. After 10 minutes, please turn it back ON and then tell me what you see on screen.
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
803 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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