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When we attempted to watch a movie the following message…

Customer Question
When we attempted to...

When we attempted to watch a movie the following message appeared on the screen: "This channel requires purchase for activation." We have used it for the last ten or twelve years. I don't understand.

Technician's Assistant: What confuses you?

We can't make connection. The message directed us to the Channel Store, but that screen appears to be frozen.

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

It's a Roku box. That is all I know. The trouble started last night, 9/14.

Technician's Assistant: Have you installed any updates recently?

No. I didn't know they were available.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just want it to work.

Submitted: 11 months ago.Category: Software
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Answered in 5 minutes by:
9/15/2017
Software technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
Since last night, 9/14.
Software technician: Kris Rodgers, IT Manager replied 11 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

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