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When I try to use, Sorry. In text and image edit mode I have…

Customer Question
Hi, When I try...

Hi, When I try to use

Technician's Assistant: What kind of computer do you have?

Sorry.

Technician's Assistant: Have you installed any updates recently?

In text and image edit mode I have the following error message Acrobat.exe – Entry Point Not FoundThe procedure entry point
[email protected]@[email protected]@SAXXZ
could not be located in the dynamic link library C:\Program files
(x86)\Adobe\Acrobat DC\plug_ins\Spelling.api.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I want to know how to eliminate that Adobe edit mode problem I just told you

Submitted: 8 months ago.Category: Software
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Answered in 13 minutes by:
9/15/2017
Software technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Hi,
This has been happening for about 2 months (do not remember for sure).
Thanks
Anatolii
Customer reply replied 8 months ago
I'm not at home at the time being. So, no secure connection is possible.
Software technician: Kris Rodgers, IT Manager replied 8 months ago

Ok would you like to resume this when you're home or?

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Customer reply replied 8 months ago
No, I would not like. Sorry, but I do not allow any external intervention in my computer.
Software technician: Kris Rodgers, IT Manager replied 8 months ago

OK we can continue here without the remote If you wish?

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Customer reply replied 8 months ago
I wish. Please, continue without the remote. First, I need is to get clear answer to my question.
Software technician: Kris Rodgers, IT Manager replied 8 months ago

Okay the first step is to repair adobe and the error should clear.

Would you be able to start this?

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Customer reply replied 8 months ago
I am able to start this.
Software technician: Kris Rodgers, IT Manager replied 8 months ago

Do you know how?

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Customer reply replied 8 months ago
you are an expert, you should guide me through the repair process, shouldn't you?
Customer reply replied 8 months ago
Do you mean that I have to launch my Adobe Acrobat Pro DC and then select Help/Repair Installation?
Software technician: Kris Rodgers, IT Manager replied 8 months ago

Yes but you said you are able to do it..

I have no issue helping you.

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Customer reply replied 8 months ago
I did it several times. This did not help. The problem persists.
Software technician: Kris Rodgers, IT Manager replied 8 months ago

Can you remove it and reinstall to it signs the DLL's

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Customer reply replied 8 months ago
I did this several times as well. Didn't help.
Software technician: Kris Rodgers, IT Manager replied 8 months ago

Okay so we need to run process monitor.

https://live.sysinternals.com

Can you install ProcessMonitor.exe

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Customer reply replied 8 months ago
Before doing something we have to imagine, at least, possible causes of a problem we are going to fix.
Can you imagine what are the possible causes of problem in my case?
Software technician: Kris Rodgers, IT Manager replied 8 months ago

Adobe is looking for a shared link library that's built into windows, but it can't find it. That's the issue/

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Customer reply replied 8 months ago
we need to find what Adobe is looking for and put it into that library. Do you agree?
Software technician: Kris Rodgers, IT Manager replied 8 months ago

Yes, that's what process monitor will tell us. As you are not opting for remote assistance this will not be easy, but it's your decision.

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Customer reply replied 8 months ago
But Adobe has already reported what it is looking for.
Software technician: Kris Rodgers, IT Manager replied 8 months ago

I am going to opt out of this for another expert to have a look.

I will no longer receive your messages, once they pick this up you will be emailed.

Have a wonderful day

Kris

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Customer reply replied 8 months ago
Thanks. Take care
Software technician: Dustin, Computer Support Specialist replied 8 months ago
Dustin
Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 14,027
Experience: I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

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Customer reply replied 8 months ago
Hi, Justin!I have managed to fix the issue. It turned out there exist a very simple way to do that. If you want I'll share it with you the.
Guess, it is not a universal method but, nevertheless, it should be instructive to know it.
Customer reply replied 8 months ago
Dustin, I am very sorry about misspelling your name; this happened because I typed very quickly, so I beg your pardon.
Software technician: Dustin, Computer Support Specialist replied 8 months ago

No worries, typos happen.

If you have any further questions, let me know.

DUstin S

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Dustin
Dustin
Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 14,027
14,027 Satisfied Customers
Experience: I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller

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