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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I was trying to renew my subscription and I'm not sure if it

Customer Question

I was trying to renew my subscription and I'm not sure if it worked or not. My computer is outdated and stops working from time to time so I don't know if my renewal went through or not.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP. I don't know the model. Windows
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Not that I know if.
Submitted: 1 month ago.
Category: Software
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
What exactly are you having trouble with?

Trying to renew what subscription?