Ask Software Development Questions and Get Answers ASAp
Hi my name is***** me take a look at your original question so I don’t miss any details.
Before we get started I just want to see what our options are depending on your answers real quick to these questions.
1. What version of office do you have?
Easiest way is to navigate to your applications folder and look for Microsoft Office for Mac and it should say the version number next to it such as 2011, 2016 or Office 365. Instead of the applications folder you can click on the desktop anywhere and then click "Go" at the top of the screen and then choose "applications". This will take you to the Applications folder. You can also search for office for mac by using the search or magnifying glass icon in the top right corner of your screen. Also known as spotlight search.
2. If we were to need to uninstall and reinstall, is that possible? Meaning do you have admin rights to your computer and do you have access to the original disk, or downloaded installer from the office website?
Yes, I have read your original question which is why I am just asking you 2 questions so we can proceed. Even though it may have been an "easy fix" I don't even know the version of Office for mac that you use. There are tons of issues in each of the versions out there such as 2011, 2016, office 365, etc.
Plus if the "easy fix" worked once but then is back, then it really did not fix the root of the problem. Especially when freezing or crashing occurs.
Yes, just reply when ever is convenient for you. You don't get charged for every reply or question you ask me so don't worry. Just let me Know when your ready.
Your Welcome. Sounds good!