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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I bought a virus protector and I cant get it to hook up,

Customer Question

I bought a virus protector and I cant get it to hook up
JA: What's the make/model of your device? How old is it?
Customer: acer about 7 months old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have not
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Software
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10?

What virus protection did you purchase by name? Norton? Kerpsersky? McAfee? etc?

How are you trying to install it? Usb/cd/download?

Where did you purchase it from and what error are you getting?