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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I am getting constant notes saying that my computer is not

Customer Question

JA: Hello. How can I help?
Customer: I am getting constant notes saying that my computer is not secure and I should re activate my Norton. I should have Kaspersky. My key should be EKU7U-X3XUT-1YVP6-CQM2V
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Toshiba Satelite P75-A7200
JA: Have you installed any updates recently?
Customer: I am not computer literate at all. I would not know which key to hit.
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No. But if you can connect me from your end it would be great.
Submitted: 1 month ago.
Category: Software
Expert:  Mr.Med replied 1 month ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

I'm sorry about the issue, May I start a secure remote assistance session with you so that I can better help you resolve this problem?

Thank you

Customer: replied 1 month ago.