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My Facebook account has been hacked. Attempts through

Customer Question
My Facebook account has...

My Facebook account has been hacked. Attempts through GetHuman and other Facebook technicians hasn't been successful. Can you help me retrieve my Facebook account?

Technician's Assistant: When did you last use the account?

Two weeks ago.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Desktop PC.

Technician's Assistant: What troubleshooting have you tried?

Changing my Facebook Password. Logging-in under new password...and old password. Contacting GetHuman technician who attempted to retrieve my account but gave-up and said I would have to try on my own. So, that's why I'm here.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks. If and when I retrieve my Facebook account, I will not use it for comments. Apparently it isn't safe. I simply want to retrieve my account for personal pics and memes I posted.

Submitted: 11 months ago.Category: Software
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Answered in 33 minutes by:
9/12/2017
Software technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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