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After three years with no problems, I cannot get my Hallmark…

Customer Question
After three years with...

After three years with no problems, I cannot get my Hallmark Card Studio 2014 to print. Very frustrating, I use it every day

Technician's Assistant: What kind of computer do you have?

HP

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I tried to fix it with a HP technician, after no success, he said to try you.

Submitted: 11 months ago.Category: Software
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Answered in 4 minutes by:
9/12/2017
Software technician: Russell H., Computer Support Specialist replied 11 months ago
Russell H.
Russell H., Computer Support Specialist
Category: Software
Satisfied Customers: 12,947
Experience: Proud to have been getting computer technicalities into working order since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
What printer do you have (maker and model name at least) and is it on a wireless connection or WiFi, or is it on a USB cable directly to the computer?

If you would like, for a small additional fee, I could connect to your computer and rapidly (I hope) figure out what is wrong and how to fix it - the problem is almost certainly on your computer, though not quite certainly, yet...

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Customer reply replied 11 months ago
Never mind, it is printing now
Software technician: Russell H., Computer Support Specialist replied 11 months ago

I'm glad to hear that the problem is cleared up. But consider having JustAnswer look into it, if the problem recurs or is bothersome. And feel free to note my name down as a contact at JustAnswer. Have a good evening, and thank you for contacting JustAnswer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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