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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Need to renew McAfee. Ed(husband) set up last yr. He passed

Customer Question

Need to renew McAfee. Ed(husband) set up last yr. He passed away, I need to do it under my password, don't know his. Can I do this or do I need to get software from Best Buy ? Don't know what to do. And if I get from you, can you set everything up from your end?
JA: When did you last reset your username and password?
Customer: I don't know. I don't have a password ***** you.
JA: Have you installed any updates recently?
Customer: No, I haven't. but some have been done automatically by your software.
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I'm not real savory on computer, so it this is set up, it will have to
Submitted: 1 month ago.
Category: Software
Expert:  Kris Rodgers replied 1 month ago.

Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?

Customer: replied 1 month ago.
Can't I talk to someone on the phone? No one seems to know what I need to do.
Expert:  Kris Rodgers replied 1 month ago.

Yes we offer a live phone call but it is an extra service.