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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Recently purchased a new computer and Kaspersky software for

Customer Question

Recently purchased a new computer and Kaspersky software for both my new computer as well as my old computer. My new computer says my software is expired. Did not get that message on my old computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: My new one is a Dell Intel Core i7 72ooU running windows 10
JA: Have you installed any updates recently?
Customer: yes Family tree maker
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Software
Expert:  Kris Rodgers replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris