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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I just purchased Adobe PDF Pack, cannot Index. Hewlett

Customer Question

I just purchased Adobe PDF Pack , cannot Index
JA: What kind of computer do you have?
Customer: Hewlett Packard Windows 7
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Chat person assured me that i can Index PDF Files
Submitted: 1 month ago.
Category: Software
Expert:  Dustin replied 1 month ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

Whats the full and exact version / name of the adobe product you bought?

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S