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Nathan, Systems Manager
Category: Software
Satisfied Customers: 25927
Experience:  Own/operate IT/networking company.
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My TV screen on Infinity is stuck and the remote does not

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My TV screen on Infinity is stuck and the remote does not move it.
JA: What kind of computer do you have?
Customer: I have a Dell desk top
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Software Expert to know before I connect you?
Customer: What can I do to get my remote working and the TV moving to other channels?

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the model of the tv?
Do you mean "xfinity"?

Customer: replied 1 month ago.
Nathan, sorry but I got the problem solved by calling Comcast. Thanks jjst the same
That is what I had expected that it was an xfinity problem. That error you had is a common issue with their boxes and can usually be fixed by unplugging power to the box for a few minutes.
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