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I tried to change my password, since I had forgotten my

Customer Question
I tried to change...

I tried to change my password, since I had forgotten my former password,

Technician's Assistant: When did you last reset your username and password?

I tried to change my password ***** I had forgotten my original password ***** the site would not respond. I want to tell you of my new credit card. It is Visa, *********************** and the back is *****.Please change my account and advise of my password.

Technician's Assistant: Have you installed any updates recently?

Yes

Submitted: 11 months ago.Category: Software
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Answered in 3 minutes by:
9/10/2017
Software technician: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 2,024
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Software technician: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

What password ***** you locked out of? An email? A computer? Another site or device?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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Software technician: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

I shut down your other request and put in for a refund. Please only answer on this question

to continue as the other was a duplicate.

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