Ask Software Development Questions and Get Answers ASAp
Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you better with this issue?
Ok, What Windows OS are you running please ? (7, 8 or 10)?
Right-click on the file you want to open, Click Properties, you should see the "Type of file:" please tell me
the file type and extension.
May I connect to your computer please?
Ok I understand, I will not open the file, you can try right-click on the file and choose open then choose your PDF program (eg :adobe reader)
right click the file and select Properties. click Change (next to : Opens with)
set Adobe reader or adobe acrobat as Your Default Program
Let me know the results
Right-click on the file, click Properties and send me a screenshot
Ok, please Right-click on the file, click Properties and send me a screenshot
Can you try this again please
If i connect to your screen, I will not open the file i will only tell what program you need to open it
the option Hide extensions for known file types is unchecked which is good, now can you tell me what is the extension of the file please "filename.extension"
Try redownloading the file please
I'm out of ideas, let me open your question to other experts
I'm sorry about the issue. I'm another tech; I will help you with this.
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
It may be that your investment company's website is having issue as it does not download with the .PDF extension (nor with any other extension.) Can you please check if this issue occurs in other browsers, such as Firefox or Chrome? Can you please check if this issue also occurs on another computer?Please let me know your option; we guarantee our service. Please reply at the box below. Thank you for your patience.
Are you also having issue with with downloading / viewing PDF files from another website, such as statements from your bank / credit card website?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.