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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I purchased the PDF package but can't get it to download

Customer Question

I purchased the PDF package but can't get it to download products
JA: What kind of computer do you have?
Customer: Dell
JA: Have you installed any updates recently?
Customer: downloaded the creative cloud yesterday
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Software
Expert:  GeekGal replied 1 month ago.

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Would you mind if I connected to your computer remotely and worked on this while you watch? If you'd like to do that, here's how:

If you have a Windows Computer, please click the link below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=43738fd2-a466-4848-b300-8998e91a01eb

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected.

If you have a MAC, please click on this link:

https://www.teamviewer.com/en/download

Select the appropriate link for your operating system. Next scroll down until you see a rectangular green box labeled Download. Download and install Team Viewer. When installation has completed you should see an id and passscode on the screen. Please provide that and I will then be able to connect to you and work on this while you watch.

Please let me know if you have any questions or issues.

Thank you!