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I've got a question about Adobe Photoshop CS5 Extended

Customer Question
Hi! I've got a...

Hi! I've got a question about Adobe Photoshop CS5 Extended version 12.1x64.

Technician's Assistant: What kind of computer do you have?

I have a homebuilt machine running on Win 10

Technician's Assistant: Have you installed any updates recently?

I installed the latest update for CS5 moments ago.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Here's my problem. I bought CS5 back in 2010

Submitted: 11 months ago.Category: Software
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Answered in 1 minute by:
9/9/2017
Software technician: Mr.Med, software engineer replied 11 months ago
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,282
Experience: if you have any questions about softwares please contact me
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Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Software technician: Mr.Med, software engineer replied 11 months ago

Can you give me a slightly better description of what you'd like help doing so I can assist you better?

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Customer reply replied 11 months ago
I have Adobe Photoshop CS5 since 2010. I would like to run it in 4K (3840X2160 Res) is it possible?
Software technician: Mr.Med, software engineer replied 11 months ago

Unfortunately no, 1920x1200 is the highest resolution for CS5.

Let me know if you need more help

Thank you

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Customer reply replied 11 months ago
Yeah. WHY was I charged $48.00 when I was supposed to be charged just $5.00???
Software technician: Mr.Med, software engineer replied 11 months ago

Please contact our customer service to check with you about the billing : ww2.justanswer.com/contact-us If you need help with any other questions, please let me know

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