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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I've got a question about Adobe Photoshop CS5 Extended

Customer Question

Hi! I've got a question about Adobe Photoshop CS5 Extended version 12.1x64.
JA: What kind of computer do you have?
Customer: I have a homebuilt machine running on Win 10
JA: Have you installed any updates recently?
Customer: I installed the latest update for CS5 moments ago.
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Here's my problem. I bought CS5 back in 2010
Submitted: 1 month ago.
Category: Software
Expert:  Mr.Med replied 1 month ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

Can you give me a slightly better description of what you'd like help doing so I can assist you better?

Customer: replied 1 month ago.
I have Adobe Photoshop CS5 since 2010. I would like to run it in 4K (3840X2160 Res) is it possible?
Expert:  Mr.Med replied 1 month ago.

Unfortunately no, 1920x1200 is the highest resolution for CS5.

Let me know if you need more help

Thank you

Customer: replied 1 month ago.
Yeah. WHY was I charged $48.00 when I was supposed to be charged just $5.00???
Expert:  Mr.Med replied 1 month ago.

Please contact our customer service to check with you about the billing : If you need help with any other questions, please let me know