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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I wanted to copy a yearbook on-line. I was told I needed

Customer Question

I wanted to copy a yearbook on-line. I was told I needed software. I bought your software. Now, it says I need a code number. I don't have such a number and I don't know where to get it.
JA: What kind of computer do you have?
Customer: Toshiba laptop
JA: Have you installed any updates recently?
Customer: Yes, I just installed the software off your site.
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I just want to copy that year book ... or just a page of it.
Submitted: 1 month ago.
Category: Software
Expert:  Kris Rodgers replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 1 month ago.
I'm ready
Expert:  Kris Rodgers replied 1 month ago.

Can you tell me what software you purchased?

We do not sell software, we are IT Support Services.

Customer: replied 1 month ago.
I'm not interested in being nickeled and dimed. The software doesn't work; that's the end of it.
Expert:  Kris Rodgers replied 1 month ago.

Can you tell me what software does not work?

We do not sell software, I think you are through to the wrong website.