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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Cannot print says printer is off line, hp desktop, I don't

Customer Question

cannot print says printer is off line
JA: What kind of computer do you have?
Customer: hp desktop
JA: Have you installed any updates recently?
Customer: I don't remember
JA: Anything else you want the Software Expert to know before I connect you?
Customer: when it wouldn't print I disconnected modem waited and then connected it some of the lights came on but no wi fi but as u can see I am on line.
Submitted: 1 month ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. What's the model of your printer?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Does your HP desktop computer have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,