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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I need to get a usable serial number to install the program

Customer Question

I need to get a usable serial number to install the program at http://av.jpn.support.panasonic.com/support/global/cs/soft/download/hdw20eu_w8.html for my HDC-TM55 to work with the current Windows 10 system.
JA: What's the make/model of your device? How old is it?
Customer: My serial number DHG000072 or DHO000072 does not work
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It is a HDC-TM55 and is about 10 years old
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: nope.
Submitted: 1 month ago.
Category: Software
Expert:  Kris Rodgers replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris