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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I cannot install Skyoe on my Ipad. I contacted you yesterday

Customer Question

I cannot install Skyoe on my Ipad. I contacted you yesterday and was told it was an apple problem. I called Apple and they do not deal with Skype or other applications that are not theirs. It is a problem with the installation of the icon, I go through all the steps but it does not accept my phone number or anyone else's phone number and I am blocked. This is very frustrating. Can you access the notes from yesterday so you could have all the details?
JA: Have you checked your Internet connection?
Customer: It definitely works, that is why I can get through all the steps except the phone umber
JA: Have you installed any updates recently?
Customer: done yesterday when I called Apple, still the same problem
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Can he access yesterday's conversations?
Submitted: 1 month ago.
Category: Software
Expert:  Kris Rodgers replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 1 month ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.