How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My computer was scammed yesterday. I have talked with Geek

Customer Question

My computer was scammed yesterday. I have talked with Geek Squad and now have the 24/7 support plan. I live in eastern Colorado, 100 miles from a Best Buy and he thought I would have to take it in. When I called them they thought it could be cleaned remotely instead of driving 100 miles and said to contact you.
JA: What's the make/model of your device? How old is it?
Customer: Surface Pro 2, 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It happened yesterday afternoon. I contacted LifeLock and they had me unplug it and no internet until I could get someone to clean it.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I don't think so
Submitted: 1 month ago.
Category: Software
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. What happens when you turn on the computer and connect to the internet?
  2. Are you still able to operate the computer normally online? Remote assistance needs the computer to be connected to the internet and should be working.

Please let me know by replying to me here so that I can help you further.

Best regards,