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I am trying to get my pictures (photos ) on my Seagate back…

Customer Question
I am trying to...

I am trying to get my pictures (photos ) on my Seagate back up plus and can't get it set up.

Technician's Assistant: What kind of computer do you have?

HP llaptop

Technician's Assistant: Have you installed any updates recently?

Yes I installed an Apple update

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I installed pictures before on this device and had no problem

Submitted: 11 months ago.Category: Software
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Answered in 5 minutes by:
9/7/2017
Software technician: Kamil Anwar, Software Specialist replied 11 months ago
Kamil Anwar
Kamil Anwar, Software Specialist
Category: Software
Satisfied Customers: 7,074
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Software technician: Kamil Anwar, Software Specialist replied 11 months ago

Operating System you are running?

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Customer reply replied 11 months ago
Windows 10
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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