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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I am trying to get my pictures (photos ) on my Seagate back

Customer Question

I am trying to get my pictures (photos ) on my Seagate back up plus and can't get it set up.
JA: What kind of computer do you have?
Customer: HP llaptop
JA: Have you installed any updates recently?
Customer: Yes I installed an Apple update
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I installed pictures before on this device and had no problem
Submitted: 1 month ago.
Category: Software
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 month ago.
Expert:  Kamil Anwar replied 1 month ago.

Operating System you are running?

Customer: replied 1 month ago.
Windows 10