How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Dell P69G, was wanting to upgrade my hootsuite account.

Customer Question

Hi Pearl,
JA: What kind of computer do you have?
Customer: Dell P69G
JA: Have you installed any updates recently?
Customer: was wanting to upgrade my hootsuite account. Was't working. their tech said to try doing it in another browser. I opened Firefox. It didn't work either. and now I have Yahoo opening and not google chrome.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I have a GeekSquad monthly service I pay. When i tried connecting with them, says has elapsed but I have had no warning that would happen.
Submitted: 1 month ago.
Category: Software
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 month ago.
I am a little distressed about this. How do I feel comfortable, now that i have provided my cc info you are a legitimate company? Sorry
Expert:  Kamil Anwar replied 1 month ago.


Customer: replied 1 month ago.
what is the final cost
Expert:  Kamil Anwar replied 1 month ago.

Please contact customer service on***@******.*** or
call them on +1(###) ###-####to clarify the payment issue.