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I purchased your McAfee Internet Security (I year

Customer Question
I purchased your McAfee...

I purchased your McAfee Internet Security (I year subscription) some time ago. My order #CS1901146648. Now I am being told, through a screen message) that I no longer have protection. HELP!

Technician's Assistant: What kind of computer do you have?

Dell laptop

Technician's Assistant: Have you installed any updates recently?

I don't believe I have seen any notices to update.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not at this time.

Submitted: 11 months ago.Category: Software
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Answered in 1 minute by:
9/7/2017
Software technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 8,128
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you trying to renew your subscription?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 11 months ago
I don't believe it has expired yet.
Customer reply replied 11 months ago
I just want to know why the money I have already paid has not gotten me the update I paid for.
Software technician: Richard Freese, building add ons replied 11 months ago
Richard Freese
Richard Freese, building add ons
Category: Software
Satisfied Customers: 41
Experience: Drywall, electrical, Mechanical, wall texture.
Verified

Hello; So you are getting a message that you no longer have protection. This is a McAfee antivirus subscription. We are Just Answer. We do not sell subscriptions to that software. You paid Just Answer for support on the anti virus software which can be provided by McAfee. Was the $33.60 you paid us intended to pay for the McAfee software? Let me know and I will respond.

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Software technician: syseng, Systems Engineer replied 11 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,938
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

If your subscription is still active then it is possible that the McAfee software is simply not able to retrieve updates due to a network issue. So next I would recommend that you clear possible errors in your network devices by powering down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Reboot your computer after the router/modem had completed start up and test to see if the issue is resolved.
Please let me know the result and if you need further assistance. Also, please provide a positive rating (3, 4, or 5 star) as that is how I receive credit for my work.
Thanks,
David.

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Software technician: syseng, Systems Engineer replied 11 months ago

Hello,

Do you still need assistance?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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