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Hi. My name is***** you for your question and the opportunity to assist.
On the sign on screen of your Windows 10 machine does it show a user name and an e-mail address?
Thanks. These instructions will allow you to start fresh on the Windows 10 machine
Please print out these instructions:
While looking at the login screen, hold and keep down, the left Shift key.
Click the Power icon in the lower right corner of the screen (far right) and select Restart.
Release the Shift key when the Choose an Option screen appears.
click Reset this PC
click Remove Everything
click Just Remove Files
install to the drive where Windows is installed, if asked.
Once Windows has been reloaded(it takes an hour or so)you'll create a new user account and have access to the machine again.
Let me know the result please.
You should have e-mail from JustANswer saying I responded to your question.
Open one of those and there will be a link to View Response and Reply.
When you click on that it will return you to this page.
Hi. I haven't heard back from you. Are you now back to using your Windows 10 machine?