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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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Unable to sync documents with my Onedrive for business sync

Customer Question

Unable to sync documents with my Onedrive for business sync client on Windows 10 pro.Seek steps to troubleshoot.Do I need to install a new Onedrive client app?
Submitted: 1 month ago.
Category: Software
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 month ago.
I'm afraid our Company network policy forbids the remote connection
Expert:  Kamil Anwar replied 1 month ago.

okay

Customer: replied 1 month ago.
Managed to solve this by upgrading to new OneDrive sync client
Expert:  Kamil Anwar replied 1 month ago.

Okay