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Hi there and welcome
Can you tell me the error you get when it crashes please?
Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Trying but it says the ID does not exist, please double check it
ok, the Surface is giving an error, restart the surface, run the program again and make sure to give me please the correct ID and Password.
You can re-do the instructions again, I repeated them again below
Ok, connecting again
Did it complete the restore or errored that it could not complete it?
Please run teamviewer and give me the new password ***** connect
Corruption in the sysyem files, so we needed to repair which we did.