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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 38519
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I have the surface pro desktop and its crashing when I use

This answer was rated:

I have the surface pro desktop and its crashing when I use the touch screen in photoshop This just started today and has not been a problem previously
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Surface pro 5 desktop
JA: Have you installed any updates recently?
Customer: it is set to auto updates on default
JA: Anything else you want the computer expert to know before I connect you?
Customer: that's it

Hi there and welcome

Can you tell me the error you get when it crashes please?

Thank you

Richard and 2 other Software Specialists are ready to help you
Customer: replied 2 months ago.
Photoshop has stopped responding and then it shuts downIt happened four times today. I have rebooted twice with no resolution
Customer: replied 2 months ago.
what do I do

Thank you

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 2 months ago.
880 199 4198813
Customer: replied 2 months ago.
are you connecting?

Trying but it says the ID does not exist, please double check it

Customer: replied 2 months ago.
880 199 413
Customer: replied 2 months ago.
did that work?

ok, the Surface is giving an error, restart the surface, run the program again and make sure to give me please the correct ID and Password.

Customer: replied 2 months ago.
do shut it all down and reboot

You reboot

Customer: replied 2 months ago.
how do I get the program download again? I ran it. It did not save

You can re-do the instructions again, I repeated them again below

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 2 months ago.
880 199 4133357

connected

Customer: replied 2 months ago.
2428
Customer: replied 2 months ago.
Still crashing

Ok, connecting again

Customer: replied 2 months ago.
No change

Did it complete the restore or errored that it could not complete it?

Customer: replied 2 months ago.
It completed the restore but the problem remains

Please run teamviewer and give me the new password ***** connect

Customer: replied 2 months ago.
9690
Customer: replied 2 months ago.
4346No change
Customer: replied 2 months ago.
That worked. Thank you.What was the issue?

Corruption in the sysyem files, so we needed to repair which we did.

Enjoy!

Customer: replied 2 months ago.
have a great day ;)