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I have the surface pro desktop and its crashing when I use…

I have the surface...

I have the surface pro desktop and its crashing when I use the touch screen in photoshop This just started today and has not been a problem previously

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

Surface pro 5 desktop

Technician's Assistant: Have you installed any updates recently?

It is set to auto updates on default

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

That's it

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Answered in 4 minutes by:
8/21/2017
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,276
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

Can you tell me the error you get when it crashes please?

Thank you

Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,276
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified
Richard and 87 other Software Specialists are ready to help you
Ask your own question now
Customer reply replied 11 months ago
Photoshop has stopped responding and then it shuts downIt happened four times today. I have rebooted twice with no resolution
Customer reply replied 11 months ago
what do I do

Thank you

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 11 months ago
880 199 4198813
Customer reply replied 11 months ago
are you connecting?

Trying but it says the ID does not exist, please double check it

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Customer reply replied 11 months ago
880 199 413
Customer reply replied 11 months ago
did that work?

ok, the Surface is giving an error, restart the surface, run the program again and make sure to give me please the correct ID and Password.

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Customer reply replied 11 months ago
do shut it all down and reboot

You reboot

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Customer reply replied 11 months ago
how do I get the program download again? I ran it. It did not save

You can re-do the instructions again, I repeated them again below

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Software Question
Customer reply replied 11 months ago
880 199 4133357

connected

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Customer reply replied 11 months ago
2428
Customer reply replied 11 months ago
Still crashing

Ok, connecting again

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Customer reply replied 11 months ago
No change

Did it complete the restore or errored that it could not complete it?

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Customer reply replied 11 months ago
It completed the restore but the problem remains

Please run teamviewer and give me the new password ***** connect

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Customer reply replied 11 months ago
9690
Customer reply replied 11 months ago
4346No change
Customer reply replied 11 months ago
That worked. Thank you.What was the issue?

Corruption in the sysyem files, so we needed to repair which we did.

Enjoy!

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Customer reply replied 11 months ago
have a great day ;)
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Category: Software
Satisfied Customers: 47,276
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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