Ask Software Development Questions and Get Answers ASAp
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Are the comments managed by some online tools like Disqus? Can you please click on one of the email link to see if there is a comment number in the URL of the page? (Like -comment-######)
Please just scroll up to the page, if you are viewing this in your web browser OUTSIDE of your email, since this is the chat mode, and all our past communication are at the top.
There is "mail" in the URL so please click on that link and then you shall be redirected to the site. Then copy and paste the link of that site.
This could be a browser issue. Do you have another web browser like Firefox or Chrome? I suggest that you first try using Firefox, login to your AOL there, then click on the link in the email. If the link works this time, then you need to perform cleanup on your Internet Explorer.
Ok, I am standing by here... You can just bookmark or add our chat page to favorites so that you can get back to me here any time....
How is it going?
Thank you for writing back. Can you try another web browser like Firefox or Chrome? I believe it is an issue with the browser, not the AOL site. Or can you please give me a link to a sample AOL news article with a lot of deep comments, like the one you are having problem with, so that I can check from my end if the problem is with AOL or with the browser.
You're welcome. I always treat my clients with "very basic" computer and IT knowledge so that I can offer them very detailed solutions. Unless the client tells me that she knows the basic and a little advanced IT knowledge, that is the time I stop providing more details since the client can find them her way.
Back to your problem, please give me a moment to check your link.
The link of the article you gave me is working and the commenting is working as well. I believe the problem is caused by your web browser.
Can I remotely access your computer so that I can directly check and fix the problem for you while you watch on your screen?
LOL! I agree to that issues with commenting. I don't actually comment on social issues. I do comment on technical or IT related blog posts!
Thank you for using our service. If you need assistance in the future, you can request me any time.