Software

Ask Software Development Questions and Get Answers ASAp

Ask a Computer Expert,
Get an Answer ASAP!

Software
This answer was rated:

I am recovering from a hard disk crash. LR found the

database just fine, and all...
I am recovering from a hard disk crash. LR found the database just fine, and all the thumbs, changes, etc are in place. It doesn't know where the actual pictures are -- each time I d-click on a photo, it offers to locate it. The directory structure for the pictures is unchanged, but is in a new location. Is there a way to point LR to the new directory for the photos?
JA: What kind of computer do you have?
Customer: A i7 Lenovo desktop, 2GB hard disk (w photos), plus now a 500GB SSD, which has program files and the LR database.
JA: Have you installed any updates recently?
Customer: I rebuilt the system after the hard disk crashed. Saved all the files, but moved from a single disk to an SSD + HD. Directory names have necessarily changed.
JA: Anything else you want the software expert to know before I connect you?
Customer: I think that should be enough to point me in the right direction.
Show More
Show Less
Ask Your Own Software Question
Answered in 26 minutes by:
8/19/2017
Dustin
Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 13,547
Experience: I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Software Question

What version of Lightroom are you using?

And is the catalog file, and photos on the same internal disk, or on a separate internal, or an external disk?

Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.

Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.

Thank you for your reply,
Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Ask Your Own Software Question
Customer reply replied 5 months ago
I'll get the info together and chat it to you in a moment

Take your time, ill be here till past midnight EST.

Dustin S

Ask Your Own Software Question
Customer reply replied 5 months ago
I'm hoping written support will be enough. LR version is 6.0, it also says "Camera Raw 9.0"
Interesting question regarding the catalog files. They are on my C: drive (500GB SSD, C:\Users\Owner\Pictures\lightroom), and on my D: drive (2TB HD, d:\Owner\Pictures\lightroom). Reason for that is because the D: was where the files where recovered to after the disk crash. I then copied them to the SSD, assuming that the catalog could use the performance edge. The outcome of that is I'm not sure which copy LR is using (sigh).
The photos are definitely on the D: drive (d:\owner\pictures: only location I have them at). It's a large collection 75K+ photos.
Customer reply replied 5 months ago
The original install was entirely on the C: drive (it was a 2TB hard disk), at c:\users\garneau\pictures\lightroom, c:\users\garneau\pictures.
Customer reply replied 5 months ago
Geek squad set up the recovery account as "owner" instead of "garneau" (my last name), and I didn't bother going through the Windows hassle of creating a new "garneau" account and changing ownership on 1TB+ files. They didn't have to clean-room the disk, but it had failed electro or mechanically, and the used their 'mule' to transfer the data to new drives.

Our best bet here, is going to be to recreate a new catalogue, and then import all the pictures into the catalogue ( since you know where the pictures are at, this should be simple and easy )

Or, you can choose to re-link all missing photos at once, though this isn't always straightforward especially if file names have changed.

http://blogs.adobe.com/jkost/2013/10/re-linking-files-and-folders-in-lightroom.html

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Software Question
Customer reply replied 5 months ago
Don't want to create a new catalog as I use the Development module of LR heavily for photo post-processing, and would lose all of the changes (presumably). No photo filenames have changed, just the name of the directory where all of them are housed. The were in c:\users\garneau\pictures, and now they are all in d:\owner\pictures. File names, directory names, etc are all the same as before, but in the new location.

Then try relinking all the photos / folders.

http://blogs.adobe.com/jkost/2013/10/re-linking-files-and-folders-in-lightroom.html

Thats what we want to focus on..

D.S

Dustin
Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 13,547
Experience: I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Software Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
Awesome!! The blog post was exactly what I was looking (hoping) for. You got your 5* :-)
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 13,547
13,547 Satisfied Customers
Experience: I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

670 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

505 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

463 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

456 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

164 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
While trying to install Windows 7 32bit professional on my
While trying to install Windows 7 32bit professional on my computer, I keep getting an error which says, "No device drivers were found. Make sure that the installation media contains the correct drive… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Nothing is going on--I thought that the 'Dragon' would allow
Nothing is going on--I thought that the 'Dragon' would allow me to communicate be speaking and reading all on a single, free-standing unit. Instead, it must be through a computer, which is a problem f… read more
Kris R
Kris R
IT Manager
Computing
2,606 satisfied customers
TurboTax: I would like to purchase this in a downloadable
TurboTax: I would like to purchase this in a downloadable version as inexpensively as possible. I am self-employed. Please tell me how and where to do this.… read more
Edward Dorsey
Edward Dorsey
Technician
Associate Degree
19 satisfied customers
I have been locked out of my facebook account and none of
I have been locked out of my facebook account and none of the passwords I have used recently get me access. So there is no way to enter a new password ***** a "valid" password. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
I tried to purchase. I have tried to purchase Malwarebites
My name is*****: What's the brand and model of your computer? And the Operating System (OS)? Customer: I tried to purchase … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
My Identity vault won't open. I can open the software, but
I can open the software, but when I click on the Vault button on the toolbar, the vault wont open … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
497 satisfied customers
I cannot gain access to accounts in new Win 10. I have gone
I cannot gain access to accounts in new Win 10. I have gone through several iterations of Microsoft reset to no avail. Accounts are now locked. P>S., I do not have a phone that accepts test msgs. W… read more
Kris R
Kris R
IT Manager
Computing
2,606 satisfied customers
Sorry, did not realize we were connected already. I am
I am trying to make a document using a table. I am wanting to put the same footnote on the bottom of each page and I am also wanting to number pages. Is this possible as the rows expand and keeping moving to the next page. can I have a footnote at the bottom of each page? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
I have a ASP.Net Core MVC application. I need a MVC form
I have a ASP.Net Core MVC application. I need a MVC form that will upload a file (word, excel, etc) into a database table. When the file is uploaded with the browser (Internet Explorer), I need it to … read more
George Sibiya
George Sibiya
PhD
216 satisfied customers
I bought RoboForm awhile a go and haven't been able to post
I bought RoboForm awhile a go and haven't been able to post my numbers etc on it. I also would like it on my computer but haven't been able to do that. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
I installed Pinnacle 21 Ultimate did not burn Blue ray disc.
I installed Pinnacle 21 Ultimate did not burn Blue ray disc. I an installed 21 and now my Pinnacle 17 Ultimate don't burn blue ray any more ? Wilfried. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
191 satisfied customers
January 5, 2018 I received a call from a male from
January 5, 2018 I received a call from a male from Microsoft. He told me my computer had been hacked and the Russians had access to all of my accounts. 'Carrie' got om the phone and she said she could… read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
463 satisfied customers
I can not sighin to my e-mail. It won't take my home phone
put in my username and then click on the forgot my password … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
505 satisfied customers
Need a DVD burning program to work on Windows 10. Have
Have Windows Media Player. More specific question - I need to install a dvd editing program to work with Windows 10 and Windows Media Player … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I HAVE USED FOR YEARS IN MY SMALL BUSINESS WINDOWS 98 THE
I HAVE USED FOR YEARS IN MY SMALL BUSINESS WINDOWS 98 THE TOWERS IS AST ADVANTAGE I DO HAVE STUFF TO GET OFF IT CAN YOU HELP … read more
Sheri
Sheri
Bachelor\u0027s Degree
94 satisfied customers
I am sending this message from another computer because I
I am sending this message from another computer because I can't get mine to start. Iwas working (on mine) when I got a screen filled with play options offered by microsft. There was no way to get rid … read more
Elgin Vega
Elgin Vega
Science Bachellor
104 satisfied customers
I had my samsung galaxy s7 upgraded yesterday & i would like
i had my samsung galaxy s7 upgraded yesterday & i would like it removed back settings & all as i can not understand the new version would you please get tech support to putit back to how it was. i am … read more
Kris R
Kris R
IT Manager
Computing
2,606 satisfied customers
I've purchased pdf pro10 but it's not sending me documents
I've purchased pdf pro10 but it's not sending me documents rrquested … read more
Moses C
Moses C
Bsc
330 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x