How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Software Support Specialist
Category: Software
Satisfied Customers: 5414
Experience:  I have been in this industry for more that 7 years. I do mainly installing, configuring and troubleshooting of software issues.
Type Your Software Question Here...
John is online now
A new question is answered every 9 seconds

I have McAfee adware taking over my browser, reimage repair

This answer was rated:

I have McAfee adware taking over my browser, reimage repair and site advisor as well as McAfee promo for Total Care software. How can I get rid of this crap?
JA: What kind of computer do you have?
Customer: Toshiba
JA: Have you installed any updates recently?
Customer: Windows 10 update
JA: Anything else you want the computer expert to know before I connect you?
Customer: no

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

On which web browser are you seeing these adwares is it edge, Internet explorer, Mozilla Firefox, Chrome or any other?

Which anti-virus is installed in the computer ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

John and 2 other Software Specialists are ready to help you
Customer: replied 1 month ago.
IE, I have Trend MIcro Internet Security

To do remote support please click on this link that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Fixed the issue using remote support.