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John
John, Software Support Specialist
Category: Software
Satisfied Customers: 5414
Experience:  I have been in this industry for more that 7 years. I do mainly installing, configuring and troubleshooting of software issues.
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I have McAfee adware taking over my browser, reimage repair

This answer was rated:

I have McAfee adware taking over my browser, reimage repair and site advisor as well as McAfee promo for Total Care software. How can I get rid of this crap?
JA: What kind of computer do you have?
Customer: Toshiba
JA: Have you installed any updates recently?
Customer: Windows 10 update
JA: Anything else you want the computer expert to know before I connect you?
Customer: no

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

On which web browser are you seeing these adwares is it edge, Internet explorer, Mozilla Firefox, Chrome or any other?

Which anti-virus is installed in the computer ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

John and 2 other Software Specialists are ready to help you
Customer: replied 1 month ago.
IE, I have Trend MIcro Internet Security

To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=45584761-0852-44ec-bee8-632a43e74ee9 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Fixed the issue using remote support.

Sincerely,

John