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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please confirm if you were able to send emails from LR or PS or Dropbox before? Or are you trying to set it up recently?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. But are you trying to send a photo to an email address?
Please confirm if you are actually trying to send an edited photo to an email address.
Thank you for writing back. I understand your concerns. But I need to clarify as to what you want to accomplish. You want to send photos directly from LR or PS to an email address. Is that correct?
You mentioned Gmail so I believe you want to email photos directly from LR.
Now, how do you access your Gmail in your Mac?
If you are using a web browser to access your Gmail, that is, you are not using any email program like MS Outlook, then you need to configure your Gmail there in your LR.
Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for writing back with that information.
That is correct, and I can do that for you through Secure Remote Assistance.
I just sent you the minimum offer
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.Here is the link:http://www.justanswer.com/remotedesktop/join.aspx?Session=648e5de4-c3b0-4b63-86dd-815802bc2dcb
Please tell me when you are available to resume with remote access so that I can connect again and fix the problem.